Contact

This form is how you reach us. It goes straight to the mailbox we read, and we reply to the address you leave.

On this page
  1. Write to us
  2. Faster ways
  3. Your message and your data

Write to us

We don't publish an email address anywhere on this site, so there is nothing for a spam harvester to pick up. Write here instead: the message lands in the same mailbox, and the reply comes from a person.

A name or your Minecraft username: whatever we should call you in the reply.

Where the reply goes. We use it for nothing else, and it goes on no list.

It tells us who should read it first.

The more precise you are, the shorter the back and forth. 0 of 4000 characters.

We use your address to answer you and for nothing else. What happens to the message is written out below and in the privacy policy.

Faster ways

For anything that happens in game or on Discord, a ticket is quicker than this form: there is almost always someone around, and the people who can actually fix it are already there.

  • Whitelist and access to the server — ask on Discord, under Minecraft — Get Access. Give us the exact spelling of your Minecraft name and we add it by hand. It is free.
  • Something broken in game, or a player to report — open a ticket on Discord, or use /helpop in game.
  • A ban or mute you think is wrong — an appeal, which goes to a different person from the one who issued it.
  • How something works — the wiki and the help pages answer most of it already.

Is the server down? The live status says so before we can.

Your message and your data

What you write here becomes an email in our mailbox. Nothing else: the message is not saved in the website's database, so there is no second copy sitting in a server we would then have to remember to clean out.

Your address is used to reply to you, and for nothing else — no newsletter, no list, nothing passed to anybody. The message stays in the mailbox as long as the matter is open, and is deleted when it no longer serves a purpose.

Your IP address is not put in the email. Like every page of this site, the request is written in the web server's access log, which is deleted after fourteen days. The whole story is in the privacy policy; who we are is in the legal notice.