Support: how to get help on AceV

A problem in game, a question about your account, a player to report or a penalty to appeal? Support runs through Discord, where the staff answers. Below you'll find the right way for each case.

First of all: is the server reachable?

Checking… – online
Status details

  • Support on Discord

    The staff and experienced players answer in the support channels. It's the fastest route for a quick question or an in-game problem.

    Join our Discord (opens in a new tab)

  • Open a ticket

    For private matters: appeals, account problems, reports with evidence. Tickets are opened from the Discord server.

    Open a ticket (opens in a new tab)

  • Wiki and guides

    Commands, getting started and server mechanics: many answers are already there.

    Go to the wiki

Reports and appeals

Seen someone break the rules, or think a penalty you received was a mistake? Here's how to tell the staff, and what to include so they can act quickly.

Report a player

  1. In game, right awayUse /report while it's happening: the staff online sees it immediately.
  2. With evidence, on DiscordFor anything that needs proof, open a ticket on Discord and attach screenshots or a video.

What to include

  • The player's username
  • The mode, and roughly when it happened
  • What they did, in a few words
  • Screenshots or a video, if you have them

Don't call people out in public chat or on the forum: reports go to the staff only.

Appeal a penalty

Staff decisions are final, but mistakes happen. If you think a warning, mute or ban was wrong, open an appeal ticket on Discord.

What to include

  • Your Minecraft username
  • The penalty and when you received it
  • Why you think it was a mistake
  • Anything that supports your explanation

One ticket per penalty. Stay calm and stick to the facts: it helps the staff review your case.

Open a ticket on Discord (opens in a new tab)

Frequently asked questions

Server issues, staff applications and the other answers we give most often.

How do I get my rank perks?

Perks are activated automatically after purchase. If you don't receive them, contact support with your transaction ID.

Can I get a refund?

Refunds are reviewed case by case. Contact support within 48 hours of the purchase and explain why.

Are payments on the site live?

Not yet: the site checkout is a preview and doesn't charge anything. For questions about ranks, message the staff on Discord.

The server isn't responding: what's going on?

Check the live status on the homepage and the announcements channel on Discord: maintenance and issues are posted there.

How do I apply for staff?

Applications open from time to time and are announced on Discord. What we ask of a moderator is on the staff page.